Customer Reviews

Terry was grest

Made an appt. and came in to have a battery replaced. Was told about an hour time. I waited four hours.

Great customer service no issues

The service was friendly and very helpful. My questions and concerns were met with an understandable explanation. I felt as though I was part of the Fairway Buick family and not just another customer with concerns. Thank you for all your help.

Went above and beyond to sell me the truck I wanted

It took 3hr. to replace a battery that is to long not good!

Everything was fine

First time I made an appt but computer double booked so it was 2-3 hr wait. Couldn’t wait and made another appt on a Saturday @0730. They did the oil change and tires in less than the quoted time. Now I know when to make appt. I work a night shift and maybe opening one day earlier or staying open later would help customers like myself who work that shift

Virgin Moten in Concierge Services was Top notch in setting me up to take care of the needed recall fixes and appointment setting. Erik in Service managed the processing and timely contacting me to pickup.

Always Great Service

Quick in and out. Made appointment and had to have vehicle back by Noon....Price was very good! It was done. Shawn was an excellent service tech.

I waited 5 hours for a battery replacement. Car is only a year old fully covered under warranty. U tried to charge me for the service. Never was I told how long it would take or offered a ride home. I'm lucky I didn't have my kids with me as I was starving sitting for 5 hours. I'm sure the tech had a lunch working on my car. Just give updates or a heads up that it's going to take a day to replace a battery.

Great

Your dealership couldn't fix our car! Ed bozarth didn't hesitate to fix it! No drama or bs get the kids out of your service drive and shop and get real adults that no customer service

Virginia was the best with my warranty work with scheduling me in asap

I CAME IN WITH A DEAD BATTERY ON MY LEASED BUICK. I HAD TO PICK UP MY INFANT DAUGHTER AT DAYCARE. ERIK WAS SUPER HELPFUL. HE GOT MY BATTERY REPLACED AND OUT THE DOOR WITHIN NO TIME. I REALLY APPRECIATE HIS FRIENDLY AND EFFICIENT SERVICE.

The service is bad. It’s a 3 hour wait for a oil change. They are not organized, there is other cars that come in after they ones that have been waiting for a while and are brought in for service before the ones that have been waiting longer. They state on the paper work that there was certain services done to the car/truck and when in reality not everything they state on the paper was done.

I like the Friendly Service and I will go to my Dealer for Service.

I had a very bad service at Your service dep,!!!!

Easy to make an appt online, received reminder emails and confirmation phone call. Our service writer, Sean, was very helpful in ensuring all applicable warranties were used. It was a great experience.