Customer Reviews

This is the second time I turned my vehicle into the service department and did not get the full requested service that was originally requested. First time I requested an additional oil change with service, server replied he forgot to add that in but offered to bring vehicle back to receive free oil change; did not have time for all that. Second time server forgot an additional service request along with original service that vehicle was brought into service for. Also upon second visit service department returned vehicle with drained battery after acknowledging they drained the battery. But did have courtesy to recharge battery enough to start but next day had to attain another battery along with alternator. But prior to turn in had no such problems with battery or alternator. So just ended up receiving service the next day from Meineke due to service department being backed up and waiting time to long to receive vehicle back.

I knew prior to taking my truck that there were 2 recalls & I needed a oil change. I had asked for a loaner when I made appointment. I was denied. When I dropped off car I was told it would be ready. Of course few hours later I got a call saying it wouldn���t be ready. I had to have someone go w me to drop it off and was going to have to find someone to pick it up as well. Not to mention it���s about 30 min away. So I was left with no car when I have 3 small children. I had also requested a courtesy wash when I dropped it off and the guy was refusing to do that as well. Saying they don���t normally do that. I have never heard such a thing. I purchased my top of the line Denali 1500 from that same dealer and I get this kind of poor service. It is unacceptable. The not get a loaner is the most upsetting thing. I am supposed to get a loaner when I have recalls.

distancing was great and legal.

I took my vehicle in for warranty work. Invoice # W93242. I arrived at 0800 and I did not receive my vehicle back until approximately 1430 and I was finally told, that a part had to be ordered for the sun shade....

every thing was great

I had a scheduled appointment for the diesel regeneration recall on my 2017 Canyon. After the ECM flash was completed, the truck was brought to the pick up area and I was told it was ready to go. I started the vehicle and the first thing that appeared was a 'Service' message for the traction control system. Truck went back to the garage. After a second flash, there were no Service messages. It didn't bother me that the vehicle needed a second flash. What was bothersome is that I'm the one who identified the problem.

The service writers were very friendly and knowledgeable. One of the cashiers seemed new as she wasn���t able to clearly explain charges on the receipt. She also wasn���t able to complete and address change for me.

Well, I brought my Buick in for it's first oil change. I remember reading that the first oil change includes a tire rotation. I asked for both. When it was done I asked why they didn't rotate the tires. They told me it wasn't time. To me that is maddening. It's not a big deal but I specifically asked for it and it should have been done as it was written in black & white.

nice, friendly,

Extremely disappointed for every service i get at this place. I���m thinking of moving to a different dealership/service center if it won���t void my warranty. I wanted a service done because upon acceleration on a stop light, the won���t accelerate and i heard a whining or wheezing sound. It did it twice that night until i got home. Early morning i went in for a service and the first advice i got is to just drive the car around and give it back if it happens again because they are backed up and they will have to keep the car overnight. And i told them I wasn���t comfortable driving the car in that situation and i wanted an oil change anyway so i���ll leave it with them overnight. Didn���t hear anything from them the whole day so i called and they said they haven���t checked it yet, so okay. I called the next day around 5:30 pm and they said they drove the car for around 5 miles and never heard any sound and my concern didn���t happen so nothing���s wrong with my car. IDK how or what the procedure is, but if that���s enough for them to diagnose the car then okay now i���m driving a car I don���t feel safe in. Almost the same situation happened again with my malibu 2016 before until something serious was wrong with the car again, I should���ve known better and learned my lesson not to get a car from this dealership anymore. Now i feel stuck in a car I don���t feel safe in. Upon picking up the car saturday morning, the cashier was so quick to make me pay for the oil change but had me wait 30 minutes for them to find my keys. I���m watching them open and close the doors of my car to check if the keys are in the car or not.. so they just left my car out there in the open unlocked,?? Let���s say...what if someone went in and stole something in there?? This car���s not even a year yet and i���m already frustrated.

Fast and efficient

The day at your dealership was pure pleasure from beginning to end. Peter Reele and his team, Bernice, Monica and Jose were fabulous and met our every need.

Na

I went in for a transmission issue the car stayed at the dealer for 5 days the resolution was to replace the whole transmission which would entail shipping it from Detroit to Las Vegas dealer and then probably wait another four or five days to install it I took the car pay the transmission electrical check which had no problem billing me for and went to a transmission shop which was able to diagnose the problem of a digital range sensor and that cured the problem so I didn't need the $4,000 transmission that your dealership recommended the guy who did the part for me said that it's hard to get to with labor so they does recommend replacing the whole transmission which I don't know if it's right or not but I did pay the fee you did in my car over 5 days I did buy my Buick at Fairway so I wasn't happy this time for my service and I've been coming for oil changes since 2016 and getting other necessary maintenance done there also but just to throw a $4,000 transmission is a solution I just don't agree with the way it was handled don't know if you got true transmission repair mechanics or just somebody that works in the transmission Department but I wasn't happy and I was not happy with how long it took for the diagnostic problem to be solved so that's why I'm not reading this experience high but he had no problem billing me at the cashier window taking my credit card for the fee to check the electrical problem come up with a solution that it's $4,000 replacement very disappointed in Fairway hope you will do better in my next Oil Change

Excellent experience. Bernice was top notch!

Jonathan was very professional and made us feel very at ease and safe. We felt like we mattered. He went the extra mile to get us the deal we wanted.

My service advisor Haley was great. My only issue was the amount of time it took to get my vehicle taken care of. I brought it in on Tuesday with an appointment and did not get it back until the next Monday. They did provide me a loaner.

Didn't not receive a phone call when my car was done. I had to call a few times to find out that my car was ready. Service tech finally responded to me when I was on my way home from picking up my car. My car was pretty clean when I dropped it off but when I picked it up it had water spots all over it from the car wash.

Starting with the lady that booked my appointment all the way through to the cashier was a great experience because everyone was so friendly

brought vehicle in for noise comming from front end, was told two different things about what the problem was, after five hours, got vehicle back with some story about how they greased and tightend a bunch of loose part and sound was gone, i"m not some stupid idiot who does"nt know anything, and this is not my first vehicle, oh did i mention the damm noise is back, so you took my money and did nothing but an oil change and inspection, not satisfied at all, will be bringing it back for repair, there is something loose under the front end, i am not crazy and hearing things.