306 Reviews Found
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
I came in on a Saturday afternoon and was able to get the oil change done. But it didn’t look like they checked the air filter
Fay P.
PAHRUMP
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Sales Customer
Wonderful sales people, no pressure and quick. Got exactly the deal I was hoping for.
James P.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
They went out if their way to make the purchase go smoothly and quickly.
Gregory D.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
I had a 10am appointment for an oil change. I arrived at 9:45am. I got my bill at 11:30am. ONE HOUR AND FORTY-FIVE MINUTES IS UNACCEPTABLE FOR AN OIL CHANGE.
Danny Q.
SUSSEX
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. I apologize for your unpleasant experience in service. Scheduled service appointments are to see the service adviser , the vehicle is written up then it goes into the rotation. Oil changes can take up to 1.5 hours.
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Confirmed Service Customer
Don Kott is amazing in the sales department and never ceases to provide perfect customer service after the sale.
Candice H.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
They left greasy fingerprints all over the hood and Fenders. Did not reset my fuel filter gauge And they also did a recall and took another hour and they did not even tell me they were going to do it and I had other appointments to go to
Roger B.
LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. Roger Dale Bozarth, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision.
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Confirmed Service Customer
I had my left front tire repaired. It had a very slow leak. it was was repaired for free under the Safe Guard Protection plan...
Gilbert S.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
My experiences at Fairway Buick GMC has always been great!
Stanley U.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Sales Customer
It was fine. I knew what I wanted when I came in. I wish I could have gotten a lower price but hey...such is life.
Ryan C.
HENDERSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
The minute I pulled up in the service area there was someone there to help me. We went over why I was there, and he immediately went about checking my truck in. Jose very politely answered all my questions and concerns and showed me where I could wait comfortably. After I got my truck back I wanted to run it through the automated car wash but had problems getting it activated when I went through. Again it was Jose who helped me and volunteered to bring my vehicle through the car wash himself.
Kevin M.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
Oil change was quick. Car wash not so good.
Leonard C.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
When I pulled up to the service area 5 people walked past me and said nothing. I was ignored until I went inside and asked for help with my appointment. I wasn’t treated like my business meant anything. I bought an 03 Tahoe and A 2010 Sierra and my current 2015 Sierra at this dealer, all with good service standards. I was told that the reason I was ignored is because you were busy.... that’s not a good answer.
Robert G.
NORTH LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. Robert John Grimblot, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision.
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Confirmed Service Customer
Fairway Chevy performed an oil change and 27 point vehicle inspection and a tire rotation and threw in a $10.00 discount coupon as well....
Gilbert S.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
Oil change took longer than I am used to waiting. Next day my Buick app showed three tires had tire pressure that was low. This is unacceptable, since the week before all my tires were at correct psi.
Maxine G.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
The whole staff at fairway chevy worked together to my family the right vehicle with the right price. Special thanks to Damian
Luis G.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
My service writer was very prompt and clear with the process. I scheduled an appointment from the email I received and got a time of 7:30 am. The service writer informed me that the mechanics did not arrive until 8:00 am, so I don't understand why I was given that appointment time, it was not a time I selected.
Cartier C.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
I called the service department to have my vehicle towed in, they even gave me a recommendation on a tow service who I used. They somehow didn’t have my number when my vehicle got there. It has been there before as well. It also was there 3 business days for a new battery. Good thing I have another car to get back and fourth to work.
Rikki S.
NORTH LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. Rikki Marie Souza, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision.