332 Reviews Found
Confirmed Service Customer
I thought everything was fine. There were two areas that could be improved. I was told the oil change would take about 1 hour and it took over 2 hours. It is frustrating when the time is that off and in the negative direction. Additionally, I was surprised to walk out to the car and it had not been run through the car wash.
Sam R.
HENDERSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I like that they were fast and efficient with fixing the sensor on my truck. I do wish they had friendlier girls at the cashier every time I go they look miserable and like they're not happy to help.
Kimberly E.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
My service advisor Haley Hawkins was great! She made sure my car was ready when i had to leave for work. Unfortunately, one of the issues was not taken care of. I have 2016 Buick Encore. Up to a few months ago I was able to receive text messages on my screen which would be read back to me. I was also able to voice call. The technician last week told Haley that my car was never equipped with that option. Obviously not true since it had been working fine when I got the car. I don't know if the system needs some kind of reboot or update. That is the info I expect your experts to know. I really need those options to work. It was an important feature when choosing my car. I would ultimately like to have the apple car play as I know it is available on the new models.
Ivie E.
LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The Appointment schedule is a great service. being in and out within an hour of the time is fair and reasonable. if it goes beyond 2 hours for an oil change service then we have an issue.
George P.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Brought my car in a week later saw missing paint by the tail light it was so obvious that it was a mishap at the factory.took it to the service dept , yes the paint was repaired but they scuffed the plastic in the process on my bumper. Tried to explain that to my service writer Haley Hawkins and she said that was already there . Well I know for sure that it wasn't! Explained my concerns and she could not be bothered ! She was rude and said that happens else where ! Not true I inspect my car daily due to fact it cost so much !
Erin O.
LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Excellent service very attentive by Sean !
Arturo A.
NORTH LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everything went well. Haley kept us informed on when the car could be picked up.
Gregory N.
HENDERSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Professional team, finished on time, and comfortable waiting aro. ☺
Donald M.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Very good service. Good customer service follow-through.
Michael G.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Always great in the service department, easy to schedule, get you in and out quickly and professional.
John S.
HENDERSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Arrived looking for used vehicle. Carlos showed us a few and then pointed out all the incentives for a 2018. No pressure and he was so knowledgeable about the vehicle. Went to other dealers the next day and they upset me and wasted my time so I went straight back to Carlos. Sales manager Mathew was great too. Honest, no pressure, no sneaking other charges in on us.
Wayne T.
HENDERSON
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out!
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Confirmed Sales Customer
Carlos and Lance were very helpful and I am happy with my purchase
Robin S.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
So helpful and friendly...Ozzie was great. He understood I was looking and showed me what I was interested in and explained price with no pushinesd. That’s the reason I was back to buy. I have recommended him to others.
Sandra D.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everyone was very professional very thorough and very fast
Donald E.
HENDERSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Sean Pomeroy is the BEST service guy I have ever worked with, please don't let him go ! By the way I have bought 6 new cars from Fairway over the years...….
Robert E.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
I have bought several cars in my life but never has any other dealership taken the time to explain gap insurance OnStar and other aspects of the vehicle like Fairway did. Thank you.
Gregory A.
LAUGHLIN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Wasn’t happy with the service department, also the work wasn’t performed with expertise. Nor was my truck washed, had to ask were there was car wash to use close by, then the service rep - then said I could run it through your car wash ? I’m from out of state, would not use your service again ☹️
Rick R.
SOUTH LAKE TAHOE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us.