310 Reviews Found
Confirmed Service Customer
Everything was done correctly and very timely. Both times I have been in for service the car wash was broken (disappointed). Every employee was very friendly and knew what they were doing!
Robert M.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
Everything was excellent from start to finish.
Edward U.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
I had an awesome experience with my Salesman Carlos Velandia also very good experience with the financial department and A exceptional customer service with Monica from the concierge department Thank you
Rodolfo V.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
My problem has not been resolved. In some where between 12 mos. & 18 mos,, the same problem will arise. DEAD BATTERY! 4 batteries in 4 years & nothing is wrong ???? Something is definitely wrong. Either with the car or the service dept.
Fred K.
LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. Fred Errol Kitz, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (702) 545-6344 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
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Confirmed Service Customer
Gentleman I dealt with at body shop regarding spray in bedliner install is Awesome . Concierge.. NOT impressed ! Left a message for a call back on an update at 11:00am on day 2 of truck being there on a Karen’s voice mail , had enough time to : walk 1 mile to catch 1st bus of 17 mile trip down there , wait at bus stop for a connector bus , stopped a mile from dealership to eat lunch on way , and walked balance of journey , saw truck being pulled up on drive by writer ( THREE hours after I called at 11am Was handed keys ( showed NO I.D / never asked me my name - nodda Left , and STILL to this moment haven’t heard from Karen ( or ANYONE in the “don’t care- cierge “‘office . WHY have staff & voicemail if I can walk 2 miles , catch 2 buses , eat lunch , and stand around on service drive til truck randomly arrives , and writer whom I’ve never met /seen just hand me keys and I drive off . And NEVER hear back , there is ALOT of changes that need to be made around there . NOT impressed
Robert L.
NORTH LAS VEGAS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. Robert Guy Leveck, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (702) 545-6344 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
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Confirmed Service Customer
Outstanding service, very attentive, received phone calls that explained everything that was happening - great service from Kylie, Bruce (body shop), and Brandon - and an outstanding job on my truck.
Larry R.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
Haven’t heard back about estimate to fix gear shift
David B.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
Clean and comfortable waiting area during service. Friendly staff. Prompt service with appointment.
Susan S.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
excellent service, staff is very helpful.
Mariano O.
NORTH LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
Anthony Cervantes was very helpful and did a good job. 👍
Robert M.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Sales Customer
Our sales lady Judith, was very knowledgeable about the vehicle. She was not pushy, and very friendly and kind.
Sergio R.
LAS VEGAS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.
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Confirmed Service Customer
I was there for my first service visit with my new Buick. Everyone is was very helpful.
Rachelle F.
HENDERSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Fairway Buick GMC and we hope to see you again.