Customer Reviews

A major service was performed on our Denali 2500HD Duramax at a reasonable cost in a professional manner Excellent service!!

I was like to, based on the price of the truck and the interest rate I was told the payment was $850. What I wasnt told was that they had added things into the contract that I didnt ask for. The finance person didnt review the contract with me prior to signing. Floor coverings negotiated were installed yesterday, it is not what was negotiated, will call today about that.

Haley was very helpful and friendly. She went the extra mile for me and then some.

Took to long to get waited on .

I was told they would do an inspection on all my fluids,tire pressure and none of that was done. I notice because my tire pressure was still the same on all 4 tires. They also didnt add the new sticker for the next service.

very nice people and helpful

I adamantly told the sales manager that I did not want or need the concierge service for a cost of $599.00. I don’t even know what it is. Just a scam to get more money for nothing. They still snuck it into the contract which I obviously didn’t notice until later when I had time to read through the sales contract. I think that is very dishonest and I will not return to this dealership for any so called concierge service.

First off, love the truck I ordered. A few things in the deal were disappointing. 1. First day I ordered I was told we'll keep you informed every step of the way. No updates that I didn't initiate. I didn't feel like anything but another buyer(& this is a fairly loaded out AT4). GMC Customer Chat was excellent & very helpful . That's how I got my updates. The day of delivery, it was the salesman going back & forth to the hidden guy oking each detail. I'm surprised that tactic is still being used after all these years. So after my trade-in was appraised at $7000 & I agreed to that amount, the salesman comes back after awhile and says the boss took a second look at the pictures & now it's only worth $5700. Everything I've ever known about making a deal, says that is very unethical. A deal is a deal, that really soured me on the experience. Also I had stated the day after I ordered the truck (in an email to the salesman, that I still have,) that I did not want the Concierge service added on. When I talked to the salesman about that, it sounded like that was non negotiable, so I got stuck with that. Another thing that seemed weird was the military discount would not be able to be added to the "May Pro Truck Sale incentives". Souunds to me like the only time military is appreciated in when there are no other incentives, which is pretty much never. Oh, & the cherry on top was when the day after I picked up the truck, I got an antilock brake fault. So since it was going to be several days to fix it, I was given a Chevy Cruze as a loaner that was so drenched with cherry scent I had to drive with the windows down to keep from feeling sick. I took it back the next day, I got my truck back. As it turned out, the fault has not come back since i picked it back up. I'm sorry to report all this, but to say otherwise would be untrue. I believe the salesman if trained in a better/different way, is basically a good guy & has the potential to be a valuable employee. My next vehicle will probably not be through Fairway. But I really do like GM and their vehicles, so I will most certainly buy GM again.

Carlos was great and very patient, great service.

Staff is knowledgeable and helpful. Can’t say enough good things about Fairway.

We have been doing business with you for over 8 years now. Took our 2019 GMC Acadia in for it's initial service. The service went well, but when It came up to the customer wating area I noticed that it had not gone through the wash. This is the first time this has ever happened. You used to fill the tank but I can understand cutting that with gas at $3+ a gallon. A wash is always appreciated. When the cashier called me I asked her to get someone to run it through the wash. She did and we left. I appreciate your service but don't try to cut too many corners.

The staff were very accomodating with moving my Saturday appointment to Friday when I found out that I had the day off. They kept me up to date with the progress of my car's diagnostic outcomes. They were able to complete the repairs in a timely fashion while I waited in the lobby.

i love my rep haley she’s doing an awsome job for me

Ellos son buenos Me dieron un buen precio gracias berenice nos ayudo y compramos lo que queriamos

Excellent nice people thanks Erik

Great people to deal with

Very pleasant.

The salesman and staff were all great. Understood what we wanted. Felt we got a great deal, so we bought. Very pleased with Carlos, Robert, and Alex. The receptionist at the Chevy side (while we waited for Alex) was a real kick. Again they were all great.

Carlos was awesome. Everyone was nice and attentive.

The issue that was suppose to be fixed gave me an alert the next day it had not been fixed.