Customer Reviews

Fixed a warranty item that I didn't know I had a problem. With on my door that was excellent but the reason I came in was for an electrical problem in the cooling system but did not have enough mechanical help that day did not have an appointment but bought my car there drop car off in the 8 a.m. time slot had to come get it on the Friday at 5:30 p.m. did not want to leave it for the weekend didn't have time to reschedule Monday we'll have to find a time down the line but I thought the car would have been fixed with nine hours available in the day at least get looked at because of the part was not in stock I understand but for the car not to be looked at I did not understand that but if you're low on help nothing I could do I guess it was still vacation season I'll have to put something on the books next time and my biggest fear was if I did not call to see how the car was doing at 3:15 p.m. was I expecting a call back to pick up my car or was it going to stay there all weekend long and not be looked at plus I thought there might be a half a day Saturday with mechanics they could get it looked at and I would have left it overnight but I was told Monday would be the soonest it would get looked at so I took the car back with me but I wanted to get looked at because I think it's a warranty item and I'm getting close to the end of my GM warranty not blaming the service advisor but if you're short help your short help it's all I have to say about the issue I'll have to come make it convenient for me to come in and leave the car again I take a few Ubers back and forth to get home and I'll have to get it fixed on a non-work day that's all I have to say thank you gm

In and out in one day! Great communication and follow up.

As always, horrible customer service. This keeps happening all the time I take my vehicle to get service

very good service

I would like to single out Sean Pomeroy. I always contact him regarding my car being serviced because I know I can count on him to provide quality service, to be honest and extremely helpful. He's very pleasant on the phone and in person, and I appreciate his professionalism.

The staff was courteous and professional from start to finish.

I had visited 2 dealerships prior to Fairway Buick GMC and your dealership was the only one that someone greeted me, asked if I need any help and offered help and guidance. Rob made sure to make me feel welcomed while one of his salespeople finished up with another customer. Brandon did an amazing job make me feel comfortable and no pressure to make a deal on the vehicle that day. He also did a great job following up with me over the next few days while we worked on closing the deal. This was a great car buying experience!

Great buying experience

Courteous and professional!

Ryan from the service Dept was fantastic. He helped me out and made sure I wasn’t stranded without a vehicle. He went above and beyond the call of duty and I really appreciate it. Fairway Chevrolet has fantastic employees like Ryan working there and I highly recommend this dealership to anyone.

the negotiation to close the deal was quick and good

Love my car guy!

Very pleased with recent visit to Fairway Buick. Will always bring my car there for service

Very happy with my recent visit with Fairway Buick. My appointment was kept and had my car back in a very timely manner I won’t hesitate to bring my car there in the future for servicing

I was in and out in a half hour. Can't beat that.

THE SALES MANAGER ROBERT WAS AWESOME AND MADE A GREAT DEAL WITH ME. FAIRWAY'S ENTIRE TEAM WAS TERRIFIC ALONG WITH MY SALES AGENT BERENICE. A VERY WELL RUN DEALERSHIP.

My truck was wreck by one of your employees. And I still got charge for the truck service, which, is not about the money. I think you guys could do better

I took the car in for an oil change and went to the wrong place...you have to go to the Chevrolet dealership for service, very confusing. Also, this isn't a service issue but a sales issue: I received the mailer for trading in the car and all the promotions so went there fully intending to leave with a new Encore. While walking from service to the Buick lot, two salespeople asked me "are you looking for SOMEBODY". I said I was not. Then, I'm sure they saw me walking the lot and looking at every sticker on EVERY Encore and never came to help me. Also, there was a female sales person on her phone the whole time the did not show any interest in helping me. Hmmm, needless to say, you can't buy a new car if no one will help you.

As always, service was prompt and results were great! Had an appointment and arrived early and they took the car right in for service. Service at Fairway is always amazing.

the recall for power steering update took longer than expected, but overall a great experience.