Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 545-6344 to discuss your concerns, as your satisfaction is of utmost importance to us. I apologize for your unpleasant experience in service. Scheduled service appointments are to see the service adviser , the vehicle is written up then it goes into the rotation. Oil changes can take up to 1.5 hours.