Customer Testimonials
Our thanks goes to Travis at Fairway Chevrolet who was instrumental in tracking down the problem with our car.
Every one was very nice and professional customers are priority, amazing customer service and fast service too.
Needed help with registration paperwork after a purchase on Nov 5th. I’ve tried contacting staff during business hours and can’t find anyone willing to take my call. I’ve left several messages with finance staff and title person and have not gotten a single call back. Seems that they don’t care about helping customers after closing a sale. Seems like a used car lot not a Chevrolet dealership. I’ve purchased GM vehicles, new and used, over the years from several Chevrolet and GM dealerships and this is the worst customer service I have experienced. Save yourselves ... Read More DealerRater - Nov 27, 2025
Very great service. Handled with care. Great communication. All very good and everyone was Nice.
Friendly staff, sales person was able to answer all my questions and gave me a great deal, service department is number one
All of the staff were very friendly and helped get a deal put together. Mr Sandoval was a great representative of Fairway.
Took my truck in due to the CarPlay not working they did a update then I brought my truck back due to still having issues then they told me that they replaced the radio and I’m still having issues with the CarPlay I could be talking on the phone through the truck and it just disconnects still having an issue.
Absolutely terrible experience. Bought a brand-new Chevy Blazer with a known defect. No transparency, poor communication, and the car’s been at the dealership for weeks with no clear repair timeline. Staff was dismissive, unprofessional, and made me feel like an inconvenience. Would never recommend this dealership to anyone.
Horrible service! 9 hour wait for front brakes and a oil change come on now! I was one of the first people there, I was the last one to get my truck back ... and only one left waiting in the wait area.
Would rate it a 0!! Worst Experience ever! I came in I tried to get a trade in offer for my Malibu. I bought my Malibu from Fairway. I wanted an SUV. James came by and was helping me out with the appraise process on my car. I was really upset when he came and told me the value of my car it was low. When I got the car it had 71k miles now it has 76k miles it wasn’t over the 80k mark James was giving me a lecture how cars with 80k miles value goes down on ... Read More DealerRater - Feb 21, 2025
Well I took my Chevy bolt to fairway Chevrolet never going there before. I always use Team Chevrolet but every time I call Team Chevrolet they give me the same old story that they only have one mechanic that does electric cars and hybrids and he's backed up a lot. But I got to give him credit because last time I went there I was in and out in one day so that was a big help but this time they said they were very busy. So I thought I'd give fairway Chevrolet a try. I called their ... Read More DealerRater - Feb 6, 2025
Don’t waste your time here if you have an older car.
I called their service center and explained to them that my car has an issue that my regular mechanic is having a problem diagnosing. He and his team have been trying to solve the problem for several weeks and finally decided that there may be a malfunction in the computer or in a sensor that their equipment is unable to diagnose. They referred me to Fairway because they have had good dealings with them in the past and it was close to their shop.
The service person that ... Read More DealerRater - Feb 1, 2025
Full service & nothing reset for fuel filter, air filter and tire pressures not checked even though I requested it.
Very satisfied with my new car purchase. Transaction at Fairway Chevrolet, October 2024, was flawless. Sales associates Jose Sandoval and Daniel Ibarra were knowledgeable, trustworthy and pleasant. Highly recommended for any Chevrolet, Buick, Cadillac or GMC purchase. Ten out of ten stars for Mr Sandoval and Mr Ibarra
I sincerely love this experience with FCBG, and with someone like Carlos Flores helping us out to make sure we get what we were wanting was pretty easy and flowing. Great experience here.
Bait and switch. Scheduled test drive 2 weeks in advance and the vehicle wasn’t there. Tried to up sale to a vehicle $15000 more than the one I scheduled the test drive for. Sonie Megia’s customer service was the only reason I stay to purchase a vehicle with Fairway.
I purchased a used truck from this dealership on June 17th and I have had nothing but issues with the truck. It has been in the shop for a leaking windshield cleaner tank, no rear night running lights, my radio turns it self off and on at random times. I drove the truck maybe 2000 miles and I already need to replace what was told me brand new brakes. On top of the problems with the truck when we were in the dealership purchasing the vehicle they were playing their music so load I couldn’t have a conversation with the ... Read More DealerRater - Aug 12, 2024
Bought a car from them and almost a week after having it had a dead battery, camshaft issues. I was told it had a 30 day warranty and I can't get anyone to call me back to help get it fixed. Don't work with Jeff Anderson (GSM), Carlos V (GSM) or Armando (Sales) as they won't call you back.
I brought my car in for service 1st took close to 2 weeks to be worked on. 2nd Of course they found a high priced issue that needed service. Okay, my bill was paid however I had to bring my vehicle back 2-3 additional times to have the same issue re Worked. I think this place is Ran by Amos and Andy. Now since having my original issue corrected my vehicle isn’t running the same. I contacted them only to be told that an addition cost would be needed to see what’s going on. Mind you I just paid $2150.00. ... Read More DealerRater - Jul 24, 2024
I took my vehicle for a oil change, brake & rear differential oil change too. Services were performed as requested however care for my property was not present upon the delivery of my vehicle. Upon inspection did notice stains on my powder coated wheels, at that time simply thought they would come off upon taking it to wash it but didn’t come off. I reached out to Ashley the service advisor the same day whom promptly responded and made it clear they would make it right that the technician was at fault. After E-Mailing back and forth regarding me ... Read More DealerRater - Jun 21, 2024
Service gave back my brand new Denali in pieces. Dropped it off of course on a hot day, 109 degrees out. They couldn't fix it when promised so I said I would pick it up and bring it back. When they brought it to me the dashboard was still taken apart and the pieces on my front passenger seat. Service Manager said he would make things right. He never did. This was one of three vehicles I purchased from them in a few months. So much for taking care of repeat customers spending over $200k.
Jose did amazing. He walked us through the buying process and got us an amazing deal.
I LOVE ❤️ your dealership. They always give an estimate of time & money, it's just the money that is so much, as I'm on a fixed income. I could also really use a Senior Discount, coupons, etc. that could help defray the costs of services/labor. But I'm very grateful to your service personnel (Cera Oakley) as when something is done, it gives me peace of mind that it's been done correctly.
It was a very pleasant experience working with Judith for the purchase of my 2024 Chevrolet Silverado 1500. I would highly recommend both Judith and Fairway Chevrolet.
Cera Oakley, Service Representative, was wonderful. She quickly evaluated the service needed by my newly purchase used Tahoe. The vehicle was received for service and returned sooner than promised within the quoted price. Outstanding and honest service.
Used Car Saleman Jamire A. Davis was dishonest in the purchase of my 2015 Tahoe. He informed me the vehicle was inspected "twice" for defects prior to my purchase. It took over a week to close the deal, but Davis "DID NOT" disclose the vehicle had a broken engine mount and bad rear air shock. The inspection report was the "VERY LAST" document he presented after the deal was financed and closed.
This information should have been disclosed when asked about the condition of the vehicle. The deal had been concluded, so I drove the ... Read More DealerRater - Feb 11, 2024
Very dishonest dealer. I contacted them about a new car and discussed the vehicle that they had in stock. Once I told them I had a discount code....as a GM supplier they did not want to sell me a car. They only want to sell at or above MSRP.
John O’Neil who handles the Fleet Department sales goes above and beyond for his clients! I was in jam this AM with one of our new trucks and he was able to get us situated and back on the road in a couple hours. Customer service like this is what keeps me coming back to the Isuzu team!
They warned me a car I was interested in had some issues. They could have said nothing. I think they pulled it out of their inventory and did what was right yet again.
I have dealt with Dan Gough many times over the years. He always goes above and beyond to make the transaction go smooth. Sometimes things are out of his control but he always tries to make it right. I would continue to buy from him.
Took them 9 days to post pics of this car on the internet, and then the pics weren’t very good. Carlos was very nice, but they hadn’t sold out of state (baffling to me) so that took way to long.
Very disappointed with the service. After doing research on the web, I found a vehicle advertise for a decent price. When I reach the dealership, I was notified that the vehicle had already been sold. The sales person showed me a similar vehicle with 3000 less miles but a price increase of $2500. Since we did not agree on a price that I thought was suitable for the vehicle, I stepped out and walked away. Two days later I received a text from the sales person, asking if I was still interested in purchasing a vehicle to which I responded yes and ... Read More DealerRater - Dec 28, 2022
After i wouldnt agree to the deal the sales men isulted me. when i told him to lose my number because of his rudeness he said and i quote " Dont worry about it ill make sure to kill this deal" so i couldnt even work with a differnt sales person. I have been buying cars for years in this valley and never have i had such a hostile sales person as i had at Fairway Chevrolet. I hope the managment team reviews the employees text messages because in all in writing. i would give 0 stars if it would ... Read More DealerRater - Dec 14, 2022
Emailed about a used truck and the salesperson did pics and videos within 5 minutes of talking to them-unbelievable! From Michigan so don’t know if I’ll but here, but definitely a fast response and friendly service!
Looking to change this 1 to a 5 star hopefully after Monday when my next appointment is. It's a 1 now because I still haven't heard back from the Service Manager Martin after leaving both email and voice-mails. Not shocked. Virginia is always helpful but she is constantly doing damage control. This dealership is operated without a General Manager so that may be part of the issue.
Bring the car here at service department for them to check the excessive rear end play of my Dad’s 2022 GMC Canyon. Service advisor Cera Oakley get the car and she said they will let me know the issue after 2 days what they can find on the truck. We took an uber home because they dont even have a shuttle cars available here. 15 after we drop of the truck to them they already calling my Dad and said there is nothing wrong with it. They dont even test drive the car due to time limit. So after 2 day they called ... Read More DealerRater - Jul 2, 2022
On 6-8-22 my check engine light came on 2012 chevy surburban,. I went to auto zone and was giving code P0307. I took it to the Sahara dealership like I always do and spoke to Allen and advised him that I need my spark plugs replaced and oil change. He quoted me 200-300 dollars. Later on I call and check on my car and im on hold while he is texting me that he was on the phone with warranty company. Im confused because I didnt have a warranty. In the past I did when they did some expensive repairs 2 ... Read More DealerRater - Jun 30, 2022
Why schedule oil change appointment and be told upon arrival 15 minutes early, the wait time is 2 hours????
I negotiated a deal in writing on a new vehicle that was in transit. Estimated to arrive December 24 th. The truck took longer to arrive, over 2 months, but the general manager honored the original trade in value offer. I was treated fairly.
Mark the fleet guy worst customer service ever and lies, Scott the guy behind him all bad guy claims to be a manager but when it’s time to manage and show customers service he is far form it, stay away form there service department these two guys seem to think they know it all, and if you disagree with what they say all they have no problem to treat you like you don’t matter.
Excellent staff, very helpful and knowledgeable. We are shopping around to make sure theis is the vehicle we want to purchase, but will definitely keep this dealership in mind.
Looked at a truck out here never gave my permission to run a credit check was only looking and they pulled my credit without any of my information except for my name an email
Pure lies catch you wasting your time and they don't even call you to tell you that they didn't approve you, you have to call them because you are no longer important if you don't have good credit, don't waste your time and the little credit that all the dealerships have. of cars are the same and especially if you act I deal with Latinos as one is the worst really.....----puras mentiras te asen perder el tiempo y ni siquiera te llaman para decirte que no te aprobaron tu tienes que llamarlos a ellos porque ... Read More DealerRater - Oct 16, 2021
I made an appointment several days ago for service today. I showed up on time and the service writer said it will be 2-3 days before they can look at my vehicle. This makes having an appointment a complete joke. We left and are not returning.
This dealership corrected a mistake on sales price and worked everything out for me which I am grateful. I would reccomend them to anyone. All of the support employees are great to work with as well.
I bought a 2017 Nissan Truck in April 2021, it is now August 16th. I have never received the title. I called DMV Carson city. they told me it has never been received. Fairway Chevy will not return my calls. My Lien Holder is very upset, I have received tickets for no plates or registration. But have paid for the title transfer. This is the worst service I have ever received from any dealership.
At one time they had a good service dept but not anymore. We went there because of what we heard but what a lie. We had a 11:00. Appointment and 3 hours latter they’ve not touch the vehicle. Terrible service and don’t yank your Chevy gmc or any vehicle for service. I spoke with other customers and they stated the same. Never agsin
WEnt to Fairway Chevy to have AC inspected. Said I needed a new ac compressor. The advisor said they had parts in stock. I got the bill and it was $1740 dollars but only $319 for the part. It was $1343 in labor. It equates to $223 an hour for the 5-6 hours it took. The customer service lady said they used a book to find out how long it should take then billed a flat rate for 8 hours when it only took half the time.No labor rates posted in service area. Never told about the flat rate scam. Don't go to ... Read More DealerRater - Feb 19, 2021
I wasn’t told about multiple charges on my account until the work was performed. Service wasn’t informative at all. My car was kept for over a week, I had to continue to check on the status of my car repairs instead of the service rep calling me.
Absolutely disappointed,made a deal for a vehicle my children and I test drove on Friday and fell in love with. Already pre-approved through my bank for finance, they did not have to do anything. the day after our deal I contacted them to certify the check and they sold the car and didn’t even bother to tell me. If they couldn’t hold the vehicle they shouldn’t have said that they would. I understand business but be up front. I wouldn’t have been disappointed.
Excellent sales person. I had a great experience. I received the assistance I requested. I will recommend Chevrolet to my family members. Thank you much.
I love this dealership, mostly uli! Uli has sold my family 3 cars now this being the 3rd and every time has been a breeze we don’t spend HOURS here I told him what I came in looking for and told him my situation with credit and what I owed on the trade and he steered me in the right direction showing me plenty of options, he’s a no pressure sales guy that tells you straight forward and I really like that , I walked out about 3 hours later with a new 2020 equinox and love it! As far as the ... Read More DealerRater - Jul 17, 2020
Very professional they saved me hundreds of dollar on my first time buy without selling me a lemon. It was well worth taking a drive out there from Los Angeles, California.
Ulises is an great sales person! My entire family has purchased with him and we wouldn’t have it any other way. I personally have purchased 4 vehicles from him and I always leave like I got the best deal.
Everyone was really nice and professional I'm really happy with the service they give to me today thanks for have people like this working
Uli is the best guy! Great customer service. We are happy for our new car. If you need a car come here and ask for Uli.
Recently delt with fairway Chevrolet worst decision I have ever made very crooked and misleading feel ripped off and even one employee got onto kyra for racial comment the finance manager Brian had an attitude I should of known better they told me I had good credit at this point I wish I had bad credit so wouldn’t Of got bait and switched . Bad place bad experience I would not recommend to my worst enemy the car is nice but not $68000 nice . Steer away from this place ! 1 star rating Judith is a good saleswoman but mainly a money maker ... Read More DealerRater - Feb 13, 2020
He was very kind and patient with us and walked us threw every step till we left the dealership. Then with the phone call the next day. He rocked it.
ULISES helped my find the right car i am really sastified with the costumer service that was provided by him will go back if i need a vehicle in the future
They treat you like they what to be treated. Great service and reliable. Ulises is a knowledgeable sales man and knows what you what with a couple of details for the next car. Thanks you
2 car i bought from uri. Good guy works hard for me i would tell any one looking to by a car to see uri at fairwaychevy
Came in looking for a car for my mother. We were looking to a low monthly payment and Ulises did he’s best right from the beginning to help us. We left the dealership satisfied with our new car.
Had a great experience it was very fast. My sales guy was very helpful and friendly. My family always comes here for their cars and would definitely recommend to other people.
Good options. Competitive prices. I would recommend this to a friend. Our sales rep was very friendly and helpful. It took a min but we waited for the right proce
Uli made the usually painful buying experience a pleasure and I greatly appreciate that. I highly recommend Uli and the entire team at Fairway Chevrolet!
Thanks ulises for ur help ur the best sales guy and all the people at fairway chevy Carlos and Jeremi the best of the best..
Ulises is such a great sales man he helped me so much, he is a trust worthy guy to do business with totally recommend good staff member !!
Came and got better then what i expected. Uli was very informative and answered all my questions. Definitely would recommend him to others. I love my new truck.
Having gone to a few dealerships in the last few days it was apparent almost immediately this time would be different. Uli asked the right questions to narrow down my options on the right truck. He was very patient & knowledgeable. He came across sincere & honest in the information he was giving us. Brian Francis in the Finance department was equally amazing. He is not your typical finance guy who is pushy & aggressive & it was very refreshing. They made car buying, which usually can feel very stressful a pleasant experience. Their personalities & overall demeanor will keep ... Read More DealerRater - Oct 25, 2019
Uli Amaya is the best. He worked hard to get me what I wanted. Thus is the second car he has helped me with and both deals have been quick and easy.
Ulises se portó muy amable y me ayudo con mi trova nueva. En realidad mi experiencia fue muy pero muy buena. Lo recomiendo a todos.
I was very satisfied with my purchase. As soon as we walked into the dealership we were welcomed and attended. We were offered amazing cars that fit our budget and I would recommend this dealership to anyone. The salesman who attended us, Ulises, was amazing and a very good salesman.
Wonderful service thank you so much guys I love my car Thank you for help me get in my car thank you so much For everything you guys doing for me
Uli was awesome to work with, great deal, great service, they made it happen. I got my first Chevy thanks to the Fairway Chevrolet team
Uli was AMAZING !! So friendly and knowledgeable! He made this whole experience so easy and stress free.... I wish everything in life was as easy as this purchase! Haha Thank u Uli.... u rocked ! My 4 yr old even loved u and told everyone we knew about u playing football with her !! Haha
Carlos is a very bad finance manager. He had me fly in from Los Angeles, informed his sales rep, Micah, that I was approved and I could fly in and pick up the car I was purchasing and to make sure I bring the remainder of my down payment for the car I was purchasing.
Carlos was not at the dealership so that my deal could be complete when I arrived. The sales manager was the one who informed me they could not get me financing when I flew in from Los Angeles. Needless to say, this was a total ... Read More DealerRater - Sep 26, 2019
Excelente service. I was very happy with the purchase and the experience was very different. For the first time I didn’t feel pressured to close the deal. I love my new car and Carlos was very nice and knowledgeable. Cliff was very approachable as well and helped me to get closer to my ideal payment... almost 😆 Thank you guys!
My experience at this dealership was really well. The salesperson that helped was Uli. And he helped out really good and helped me get a good deal for my truck!
My experience was great, thanks to the sales person that helped me. My needs were met and I found a perfect match/car for me!
Uli was awesome and very informative, never pushy. Will definitely keep him in mind for our next purchase. Fiancé was also very friendly and informative. The entire process was great.
Excellent and no pressure service! Would buy again and recommend to family and friends. Haggling was easy and agreeable. Would not go anywhere else going forward.
I had a great experience with ulises excellent service he took the time out for me to help me find my dream truck I would recommend him to anyone
Ulises was considerate and attentive from the beginning. He’s bilingual so he was able to speak to my mom in Spanish and make her feel comfortable with everything and was able to explain everything to us. Ulises and his team were able to work the numbers just right for us to trade in our old truck and use it with no down payment to get our new Chevy Truck. My mom is so happy with the transaction and is now excited to show off her new truck. Thank you Ulises.
Needed to trade in car that the air quit working while on vacation, Uli helped us in every way to get us a great deal. Monica was also awesome in the delivery of the vehicle. We thank you so much,we highly recommend for purchasing new or used.
I had a very good experience my sales agent was extremely friendly and helpful. I appreciated the staff while I’ll was there always making sure I felt comfortable
Where should one start, that is the question? From the moment one walks through the doors until you pull out with your new vehicle, your treated like a King and Queen. As my wife and I were entering the location we were greeted by Carlos Velandia and we were immediately on our way to a fantastic experience. We all know how one hates to go to car dealerships and go through the agonizing give and take, push and pull until you get so tired of the whole process, you're ready to walk out. Not so here at Fairway Chevy/... Read More DealerRater - Aug 8, 2019
Took my car in for a recall on authorized work was done to my car was charged $100 deductible for unauthorised work had to call OnStar to try and get my car back first it was lost in the lot then another guy told me it was on The voice and then I had to call the police to get my car back get it back temperature light comes on get a letter from them asking me to bring it back bring it back now I can't get my car back again I can't get a loan if it'... Read More DealerRater - Aug 8, 2019
Carlos helped me buy my first new truck. I wasn’t sure if I was ready to buy but answered all my questions. He was not pushy at all and that was probably my favorite part about him. He made the experience a breeze and worked with me through the whole process. I’d definitely recommend him to any friend or family member looking to buy. If I ever buy another vehicle from there again, I’ll be looking to see if he is there!
HIGHLY RECOMMENDED, VERY PROFESSIONAL ,PERSONABLE,. WILLING TO GO EXTRA TO HELP AND MAKE A SALE . PATIENT ALWAYS SMILING.MR. DAMIAN ALLEN IS A CREDIT TO FAIRWAY AND HIS CUSTOMERS....JY
Me gusto el trato del personal la pasiencia q tienen y no te presionan como en otros lugareste hacen sentir comodo el lugar muy limpio me gusto todo
I just have to say what a horrible buying experience, my sales associate was ulises after sitting we agreed upon a price the manager Rob approved after some time he came back at a higher price and said the manager had changed his mind, I felt completely discriminated against I asked to speak to the manager and he did not come to speak to me, there are plenty of other dealers worthy of your business please save the trip and don’t come here if I could give a 0 I would, in hope I save someone else from being treated ... Read More DealerRater - Jul 9, 2019
Monica, Micah and Levi were very knowledgeable and professional. Employees like Monica, Micah and Levi that give Fairway a positive image. Please convey our thanks.
The customer service was incredible. They really know what they are doing. We felt like family. There was never any pressure to purchase, very comfortable facility, and answered every question and concern we had. They went above and beyond what we expected. Sales team and supportive staff very professional.
I have been a customer of Fairway Chevrolet Buick GMC for the past 20 years. I have only bought Chevy SUV's from this location and now I brought home a 2019 fire engine red Buick Encore. My Salesman's name was Carlos and from the moment I drove into the lot to the time I pulled out of the lot Carlos shook my hand with a great big smile. I thank everyone for being extremely helpful and friendly to my family and Carlos is #1 Salesman in our book!!! Thank you Carlos!!
I recently purchased a 2019 Tahoe and had an amazing experience from the sales team, especially Jose Sandoval. He helped us get a great deal. The only issue with the whole process was the poor experience with the finance team. I am a repeat customer, and I have never had an issue until now.
Vehicle was sold as having 2 keys. One key works. Other key is for a different vehicle. Want to be reimbursed for cost of 2nd key. Had to file a BBB complaint before they bothered to do anything.
Went in to fairway for oil change. Had a tail light out. The bulb was 4.26. They charged me 40.50 to put it in. What a rip off. I would not recommend them. Had a screw loose to spoiler. They wanted to charge 270.00 to fix. Won't be going back there. It's really sad what they do to people. If you want to be ripped off. Go to fairway Chevrolet. That are more than happy to take your money. I have never been charged to put a light bulb in. Until today. Are you that hard up for money. That you ... Read More DealerRater - Oct 27, 2018
I recently purchased a 2017 Camaro SS and had an amazing experience from the sales and finance team. Jaime and Monica did a great job.
Jose Sandoval was very friendly and he provided an excellent service. Everyone who were involve with our transaction were all gave an excellent services. KEEP UP THE GOOD WORK!
Great ! I am a repeat customer and very pleased with salesperson and concierge service will highly recommend this dealership. Very knowledgeable staff and when needed I will return to this dealership again.
